Personal

Generation Connect

As of €20.00
/reload  (incl. VAT)
4G access is included in Pay&Go Smart cards

If you are new Pay&Go customer, first order a SIM card* and then choose how you want to reload it:

Reload my SIM card

New SIM card
to reload
I’m out of credit and want to reload my card
€20 Reload of  €20 Reload of  €25 Reload of  €50
= = = =

Order your first SIM card with €20 calling credit, unlimited texting, and 2 GB for surfing, valid for 31 days.

€20 call credit

€25 call credit

€50 call credit

 
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+
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You can then reload your card
whenever you want for the desired amount

Unlimited SMSes

Unlimited SMSes

Unlimited SMSes

 
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+
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2 GB
(3G/4G)
(valid 31 days)

2 GB
(3G/4G)
(valid 31 days)

2 GB
(3G/4G)
(valid 31 days)

 
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10 MB in Europe1 10 MB in Europe1 10 MB in Europe1

 

Order

Reload now:

Reload

Reload now:

Reload

Reload now:

Reload
 

Monthly automatic reload:

Reload

Monthly automatic reload:

Reload

Monthly automatic reload:

Reload
  1. Only valid for a monthly automatic reload
    Europe = Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

Thanks to the monthly automatic reload you never need to worry about reloading anymore. In addition, you enjoy the monthly reload bonus included in your Pay&Go price plan and you receive a monthly bill with a fixed amount.

* You can immediately opt for an automatic monthly reload (for €15, €25 or €50) when ordering your Pay&Go card.

Play and win!

With a reload of at least €15, you receive a code allowing you to take part in the Play&Gold treasure hunt on www.proximus.be/gold. If you reload online, you can even participate twice. All participants win a prize!

Rates outside the bonus:

Call €0.25/min.
Text €0.12/SMS
MMS €0.25/MMS
Internet You cannot surf anymore once the bonus is used.
Exchange calling credit for additional data volume
 

Tips

Conditions

  • Generation Connect bonus: the free SMSes and MB are valid each time you top up for at least €20 and stay valid until the next top-up of at least €20, with a maximum of 31 days. Free SMSes are limited to normal use between persons, according to the General Terms and Conditions with a limit of 10.000 per month. The free SMSes are not valid for SMS Online. The free MB are only valid in Belgium.
  • All prices include VAT. Calls, SMSes and MMSes in Belgium to all Belgian networks, excluding special numbers (voting, 0900, etc.). Calls are charged per second from the 61st second.
  • Automatic reload bonus: you get 10 MB valid in 28 European countries each time you top up for at least €20. If you do not use up your volume completely before your next top up of at least €20, the new 10 MB are added to your remaining volume. That way, you can cumulate up to 100 MB for your next holiday.
  • Validity: each time you reload your Generation Connect card with at least  €10 the period of validity is extended for a further 12 months, except for a reload of €5 which extends the validity by one month.
  • The Internet On GSM Pay&Surf credit is valid only for one month, and only in Belgium. The amount will be credited from the existing calling credit on the Pay&Go card. Offer not valid for a Pay&Go card supplied for free, unless it has been topped up at least once. When your Internet On GSM Pay&Surf credit is used up, you will surf under the same terms and conditions as before or you can purchase another Internet On GSM Pay&Surf credit if your calling credit allows it.
  • To make use of the Proximus 4G network you need a compatible device.
  • 4G is available in a quite a number of Belgian cities (consult the network coverage map on www.proximus.be/4G). Access to the 4G network is included in all Proximus rate plans, except for Mobile Internet Comfort 15h, Evening&Weekend et Free Weekend. All customers benefit from a speed of up to 20 Mbps. Customers with a Proximus Smart+ 50 or 65, Bizz Smart Intense, Bizz Smart Europe or the Mobile Internet options benefit from an ultra-fast connection of up to 86 Mbps. As an introductory offer, all customers will benefit from the maximum speed during the first six months. If you have a rate plan in which data is not included, you pay per MB of mobile Internet used.

2 GB on the best 3G network

Get 2 GB mobile internet for free per reload of € 20. You can access the Internet via your mobile phone where and when you want to surf, check your e-mails and Twitter and update your Facebook profile. In addition, you surf via the best 3G network in Belgium. If your smartphone is compatible with the 4G technology, you can even surf up to 10 times faster via 4G in most major cities. 

Unlimited SMSes and 80 calling minutes

With every Generation Connect reload of €20 or more, you get unlimited SMSes to use to any Belgian network. You only pay €0.25/minute to call, so with a reload of €20 you can call during 80 minutes.

Up to 100 MB to surf in Europe

If you opt for an automatic reload, you get an additional 10 MB per month, which you can cumulate up to 100 MB, to use in 28 European countries: Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and United Kingdom. You will enjoy mobile Internet everywhere, even abroad.

Control my usage

The free Hello! application is designed for your smartphone or tablet. You can easily check your remaining credit or your Internet and text message usage. Hello! is the ideal partner for your Generation Connect card. 

Changing, so easy!

I already have a Pay&Go card and want to change my reload card

No problem: you can change your price plan 3 times per year for free via your e-Services or by calling 1911 (choose option 2).
From the 4th change onwards, you will be charged €6.20 per change.
Your new price plan will be valid as soon as you make or receive a call. You receive your reload bonus from the next time you reload your Pay&Go card.

I already have a Proximus subscription and I want to transfer it to a reload card.

Our customer service is at your disposal should you wish to transfer your subscription to a Pay&Go card. Contact our staff members free of charge.

I already have a Pay&Go card with automatic monthly reload and I want to change the reload amount.

Our customer service is at your disposal should you wish to change the automatic reload amount of your Pay&Go card. Contact our staff members free of charge.

Stay connected during the transfer of your number

We transfer your number free of charge. You just need to indicate you want to keep your number when you place your order, we will take care of the rest. It doesn’t matter if you have a mobile phone number from Proximus or another operator – you can continue to call while we take care of the transfer. View all the practical details.

I want to enjoy the Proximus 4G network with my Pay&Go card

To enjoy 4G, you only need to be in a zone with 4G network coverage and have a compatible device.

Reload my card

I want to reload my Pay&Go card online.

No problem. You can reload your card online 24/7 as from €5 and up to €99. Then select your payment method (Visa/MasterCard or bank card). Add calling credit to your Pay&Go card.

I already have a Pay&Go card and I want to switch to automatic monthly reloads.

You keep your mobile phone number! Choose your automatic reload amount (€15, €25 ou €50) and don't miss out on any more reload bonuses. Choose your automatic reload amount.

I want to exchange some of my calling credit for extra data volume.

You wish to benefit from more data volume to surf the Internet with your mobile. The chosen amount (€4.99 or €9.99) will be automatically deducted from your calling credit.

Volume Price Activate
50 MB €4.99 Type #152*1# on your mobile phone + Send
500 MB €9.99 Type #151*1# on your mobile phone + Send

I use another operator; can I keep my current number?

Yes. In addition, we transfer your mobile phone number free of charge. You just need to indicate you want to keep your number when you place your order, we will take care of the rest.

I just ordered my card, when will I receive it?

Your card will be delivered in 2 to 3 business days when ordering from Monday to Wednesday. If you ordered from Thursday to Sunday, please add another 2 business days.

How do I know how much I have used already?

Type #120# on your mobile phone and press Send. You will receive a free message with the current status of your bonuses and calling credit. Or download the Hello!-application to follow your date usage up close.

How do I receive my data and text message bonus?

To receive your bonuses and text and surf for free, you only need to reload for an amount of €20 or more.

How do I configure my mobile phone or smartphone?

If your device is not yet configured to access the 3G or 4G Proximus network, please visit our online configuration assistent.

How does the data roaming bonus work?

If you opted for an automatic reload, you receive a volume of 10 MB for each reload of €20 or more which you can use in 28 European countries. If you do not use up all your volume, you can cumulate it to up to 100 MB for your next holiday.

In which countries can I use my data roaming bonus?

The surfing volume in Europe (only valid for customers with an automatic reload) is valid in the following 28 European countries: Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

Can I use my calling credit to surf, even without data bonus?

Yes. If you do not have an active data bonus, you can still surf in Belgium by activating a Pay&Surf-option.