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Cher visiteur,

Nous organisons actuellement une �tude afin d'am�liorer la qualit� de notre site Internet. Aidez-nous � am�liorer notre site.

Dans ce cadre, nous aimerions connaitre votre opinion! Il ne vous faut que 5 � 10 minutes pour r�pondre � ce questionnaire.

Si vous participez, vous recevrez un e-mail avec un lien vers le questionnaire.

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Domain name

This is the name your visitors have to give in to surf to your website (e.g. www.mycompany.be) or to send you an e-mail (e.g. name.lastname@mycompany.be).

  • Why and how to buy online

    • Our commitments

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    24/7
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    Cheaper
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    Free and fast delivery
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    Payments by invoice
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    14 calendar days to change your mind
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    2 years warranty on all devices

    How to buy online?

      
    1. Make your choice on our website and enjoy extra online discounts
    2. Order when and where you want, choosing from 2 possibilities:
      1. Online 24/7
      2. Fill out a form and we call you back within 2 h on business days

    Are you already a customer ?

    You can change your subscription at any time via the e-Services.

      

    Any questions?

    How does the delivery take place?

    • Did you order a subscription to fixed telephony, fixed Internet, Belgacom TV or a Pack? Choose your delivery:
      • Either in a Kiala pick-up point for the price of €5.69.
      • Or by Taxipost to an address you specify for €6.69.
      • Delivery is FREE OF CHARGE if you identify yourself with your e-Services password and login when you place your order.
    • Did you order a mobile subscription (not included in a Pack) or a mobile device? We will contact you within 2 business days to deliver your order for free by express courier from Monday till Saturday (public holidays not included) between 9 a.m. and 10 p.m. When ordering a subscription, you'll need to sign a contact upon delivery.
    • Did you order a Pay&Go card? We will deliver it for free by Belgian post.

    When and how do I have to pay my ordered products ?

    For most products, you get billed afterwards on your first bill. You only have to pay online when ordering a mobile device or a Pay&Surf card. You can pay online with credit card (Euro card/MasterCard or VISA), PC-banking (Dexia, CBC, KBC, BNP Paribas-Fortis or ING) or debit card (Bancontact/Mister Cash). We guarantee that all submitted personal and payment information is encrypted and secured at all times.

    You are not satisfied?

    You can cancel your order for free within 14 calendar days following delivery

    • Did you order a subscription to fixed telephony, fixed Internet, Belgacom TV or a Pack? Return it free of charge in one of our Belgacom points-of-sale.
    • Did you order a mobile device? No problem: just call our free number 0800 99 974 and we'll come and pick up the device for free if all return conditions are met. Please note that the packaging cannot be opened.
    • Did you order a mobile subscription? In that case, you can send a registered letter to our customer service. Please note that this is only possible if you have not yet called, texted or surfed.

    How can I get a broken device fixed?

    You get 2 years warranty on each device. Is your device out of order? Call our Repair Center to report a defect at 0800 15 690. During the warranty period, we'll repair it for free. After that, you can always ask us for an estimate of the repair costs before making your decision.

    We are always available

     
     

    Do you still have questions about your online order? Don't hesitate to contact us:

    • Did you order a mobile product (not included in a Pack)? Call us on the free number 0800 99 974 on business days from 8 a.m. to 6 p.m. (only in Belgium)
    • Did you order another product or a Pack? Call us on the free number 0800 55 800 on business days from 7 a.m. to 10 p.m. or on Saturdays from 8 a.m. to 10 p.m. (only in Belgium) or contact our Customer Service
     
     

Rates

  


Please note: it is currently not possible to order the domains .nl and .lu online. Please use this order form (.pdf in French) instead.

  
 
 
ExtensionPrice/year VAT excl.
 

.be

€49.58

.nl

€49.58

.lu

€49.58

.com

€49.58

.biz

€12

.info

€12

.net

€49.58

.org

€49.58

.eu

€24.95

.mobi

€49.58

.tv

€70

.me

€49.58

.name

€49.58

.cc

€70

.asia

€49.58

*.uk

€49.58
 
 

Do you have an xDSL Internet connectivity? If so, you are entitled to a free dns .be or .net domain name.

 
 
xDSL connectivityfree domain name 
 

Office&Go Pro,

Office&Go Pro Extended

www.yourcompany.be or

www.yourcompany.net

 



activate my free domain name

Office&Go Maxi,

Office&Go Intense


www.yourcompany.net

 
 
  

Important warning for customers having a free .net domain name:

Should you receive such a letter from Domain Renewal Group, with the subject "Domain Name Expiration Notice", asking you to renew your domain name by paying a certain amount to Domain Renewal Group, do NOT respond, do NOT pay ANYTHING!

Belgacom renews your domain name automatically. If you are entitled to a free domain name with your Internet subscription, this domain name remains free of charge with Belgacom, even after renewal.

Furthermore, Belgacom sends you any necessary information and guidelines concerning your domain name.

  
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    This site was created and is managed in accordance with Belgian law.
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