Belgacom
Belgacom


Compliance with delivery requirements

Each delivery to Belgacom Distribution Center (BDC), Belgacom Cable Warehouse (CCY) or DSV Solutions is being checked for:

  • a proper notification in advance
  • the shipping form being completed correctly
  • the goods being packaged properly
  • the shipment unit labels being correct and complete

A delivery is defined as non-compliant with the delivery requirements if one or more of those requirements have not been met.

The scores are obtained by dividing the total number of compliant deliveries by the total amount of deliveries per quarter.

The target score is 100%.

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On Time delivery

Principle

To measure to what extent delivery deadlines are kept, the difference between the delivery date that is requested by Belgacom and the actual delivery date is calculated. The requested delivery date is the one indicated on the definitive Purchase Order that you received. The actual delivery date is the date on which Belgacom received the goods. The greater the discrepancy between the required and actual delivery date, the lower the score.

To determine compliance with a delivery deadline, time intervals are established, each of which corresponds to a score, the maximum score being 100 points. The time intervals are set by Supplier Quality Management (days are working days).

Score   time interval
100 points   on time or 1 day late
80 points   2 to 5 days late
60 points   6 to 10 days late
35 points   11 to 15 days late
10 points   16 to 20 days late
0 points   21 or more days late
100 points   on time or 1 day early
90 points   2 to 5 days early
70 points   6 to 10 days early
45 points   11 to 15 days early
20 points   16 to 20 days early
0 points   21 or more days early

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The total score for on time delivery is obtained by calculating the average of all the scores per Purchase Order line item of the individual deliveries for the observation period in question.

The target score is 100 points.

Important remark

To calculate your score as accurately as possible and avoid any subsequent discussions about whether it has been calculated correctly or not, we would kindly ask you to cooperate in this matter:

Changing the requested delivery date If both parties (Belgacom and Supplier) agree to a different delivery date than the one indicated on the Purchase Order you received, you should receive an adjusted Purchase Order from Belgacom. If your Purchase Order is not adjusted, please notify Belgacom of this by e-mail before the delivery date. Please mention the following items:

  • to field: the PO creator (the person at Belgacom who created the PO)
  • cc field: Supplier Quality Management (supplier.quality@belgacom.be)
  • Supplier: your supplier name
  • Contact person at Belgacom: the person at Belgacom with whom the date adjustment was agreed.
  • PO line number
  • Original requested delivery date
  • New agreed requested delivery date

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Invoice Accuracy

1. Principle:

Invoice Accuracy reflects the supplier's ability to send the invoice compliant with the Belgacom requirements (including Belgian law).

The calculation of the score is based on :

  • the number of non compliant invoices sent back to the supplier in the concerned period
  • the number of credit notes in the same period due to failings of the supplier

Invoice Accuracy is calculated quarterly.

The target score is 100%.

2. Calculation formula:

The individual score is given by:

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where

N = the number of invoices received by Belgacom in the evaluated quarter
a = the number of these invoices sent back to the supplier
b = the number of credit notes due to failings of the supplier in that quarter

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